F.A.Q.
ORDERS
Your order will be processed within 3 days and delivered to you within 6 working days (excluding Saturdays and holidays) from the shipment, except for remote or difficult to reach areas.
Is not possible to change orders that have already been submitted.
Instead, you can proceed with the order cancellation contacting us within 24 hours sending an email to info@decibelopenair.shop to receive assistance and informing us of the order number received by email.
In the BASKET and CHECKOUT session of your order you will find the field to enter the coupon code to use it.
According to the provision AE n. 223774 of 27 June 2019 secondary ticketing there are two different modes depending on the type of ticket in possession.
The Tickets sold on DOA Shop are REGULAR WEEKEND TICKET.
In this case it is not possible to make the change online, but you will have to present the following documents at the entrance:
– entrance ticket (on which the old name will still be shown);
– proxy signed by the old holder [Download PDF];
– copy of the document of the old holder;
– document of the effective user of the ticket.
For any additional information you can contact the TICKETNATION support at the following e-mail address: info@ticketnation.it
If you need to an invoice please request that sending an email to info@decibelopenair.shop BEFORE to buy.
PAYMENTS
• Credit Card (VISA, MASTERCARD, AMERICAN EXPRESS)
• Debit card
• PayPal
The SSL Certificate DV (Domain Validated), used by our site, allows the encryption of the session with 128-bit or higher keys so you can transmit information and make online transactions in a safe and secure way.
DELIVERY TIME & COSTS
The package will be delivered within 6 working days, except for remote or difficult to reach areas, excluding Saturdays and holidays.
The shipping cost will be calculated at Checkout, after selecting the country where package will be shipped.
Usually, the courier will attempt to deliver again the following day or contact you to agree for a different way to deliver.
We are committed to meeting delivery times but delays can occur when:
• The order is sent during a sales or promotional period;
• A product is stored at a warehouse other than the main one;
• The order was made on a non-working day;
• Unprecedented events occur beyond our control;
• Your package has gone back into storage (delay after delivery could not be received at the specified address);
RETURNS & REFUNDS
Items can be returned and then refunded (excluding underwear items, for hygienic reasons).
The exchange of the article is not managed, it can be returned to us and then you can place a new order.
(read the return policy carefully below).
You have 14 days from the delivery date of your order to send your return request through the “Orders” panel in your personal profile.
In case of need you can write to our email address to receive assistance info@decibelopenair.shop.
The goods must be intact, never worn and packaged with the original packaging (if this is not available, it must be replaced by packaging suitable for shipment by post or courier).
In the case of a refund to make a new order (for example for a size change), a coupon will be generated to be able to make a new purchase of the same amount.
Shipping costs will not be refunded.
We remind you that all shipments are at your expense.
If you have not found answer to your questions, contact us without obligation, we will answer your questions very willingly.
